Member Happiness Executive - Dubai - Hamiltonaquatics

    Hamiltonaquatics
    Hamiltonaquatics Dubai

    1 day ago

    Description

    Member Happiness Executive Role

    Hamilton Aquatics seeks a proactive and service-driven Member Happiness Executive to support our Learn to Swim programme. As the main point of contact, you will provide clear, knowledgeable, and timely support to members.

    This role is open to Emirati nationals only with a valid Family Book.

    Key Responsibilities:

    • Respond promptly to member queries via phone email WhatsApp and social media platforms handling central communications when required.
    • Assist with bookings and follow up with potential customers who have not yet confirmed their participation.
    • Acknowledge customer complaints ensuring accurate documentation and escalation when necessary following up with relevant team members.
    • Support Site Leads in communicating retaining membership both at the office poolside areas.

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