Student Life Advisor - Dubai - Global University Systems

Description

Your Responsibilities

Student Enrollment & Records Management 

• Enroll students for new intakes andmaintainaccuratedata.
• Issue official student documents (enrollment letters, supporting documents, confirmations, etc.)
• Process campus transfers from Dubai to Germany.
• Carry out program/specialization changes withappropriate approvals.
• Processleave of absence requests and student contract cancellations.
• Issue and hand over student ID cards.
• Maintain student records onCampusNetand the KHDA portal.
• Collaborate with Student Finance, accept payments, and update payment trackers regularly.
• Conduct quarterly checks of student finance records to ensure accuracy.

2. Student and Academic Support & Frontline Services 

• Serve as the main point of contact for students requiring assistance and guidance.
• Provide effective support both in-person and through multiple communication channels.
• Manage student wellness appointments.
• Guide students to relevant internal services (IT, finance, academic support, visa, etc.)
• Conduct outreach to students identified at risk and provide appropriate referrals for retention.
• Maintain updated knowledge of all support services available on campus.
• Provide support to academics as per their requirements.

3. Student Engagement & Campus Life 

• Plan and execute student activities such as Orientation Week, Freshers' Party, Awareness Days, and social events including vendor selection.
• Manage and support student clubs and engagement initiatives.
• Oversee and support the Student Council, including training of student mentors.
• Conduct campus tours for prospective students and visitors.
• Assist at student recruitment fairs such as GETEX.

4. Events & External Coordination 

• Assist with planning and executing on-campus external events, ensuring manpower, administrative, IT, and logistics support.
• Manage visitor parking validation through the DWTC portal.
• Ensuring and submitting all required visitor documents to the DWTC security prior to internal and external events on Campus

5. Administrative, IT & Facilities Support 

• Coordinate campus IT requirements and work with the IT team for issue resolution.
• Support Facilities Management with daily operational needs.
• Monitor and restock vending machine supplies and campus office supplies.
• Oversee housekeeping to ensure a clean and presentable campus environment.
• Assist with onboarding new adjunct and full time faculty.

6. Examination Management 

• Coordinate and plan all examinations in collaboration with the Examination Office (EO) in Germany.
• Manage the technical setup and execution of digital and on-site and/or online examinations.
• Review examination rules and regulations.

7. Class Scheduling & Academic Timetabling 

• Coordinate closely with the scheduling team in Germany.
• Support timetable planning and tracking of teaching units.
• Develop and implement room occupancy plans for all events.
• Evaluate and improve effective use of campus space.

8. Continuous Improvement & Reporting 

• Maintain updated knowledge of policies and procedures.
• Provide feedback and suggestions for improving academic and student service environments.
• Contribute to process optimization across all service areas.

Your profile

• Excellent organizational skills
• Strong conflict resolution skills
• Excellent written and spoken languages skills in English and Arabic 
• Ability to work in a fast-paced environment
• Ability to work effectively in a multicultural environment
• Excellent service skills
• Demonstrated organizational experience in running events, such as welcome days or new student orientation
• Demonstrated skills in the initiative in problem-solving and taking proactive action in addressing student problems
• 1-3 Years of Experience in the student services field or comparative field; Completion of a commercial apprenticeship; Demonstrated practical experience in service: ie hotel industry, customer-oriented administration and/or higher education

Why us?

• Opportunity to work with a great team in a dynamic and international environment
• Preventive and after-care health care options
• 30 days of vacation
• Various online language courses and opportunities to participate in online collaboration courses.
• Numerous campus events from the fields of art, culture, business and science
• Opportunity to develop and implement new ideas and concept

About us

GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions that is committed to empowering students with the knowledge and skills they need to make a positive impact in the world. Our mission is to foster visionary leaders who can drive meaningful change for society.

With a strong presence in Germany, Europe, and beyond, GGG is made up of several well-known brands, including UE (University of Europe for Applied Sciences), BSBI (Berlin School of Business & Innovation), htk academy, and GISMA University for Applied Sciences. Our thriving student body of over 10,000 learners across our institutions benefits from a wide range of academic disciplines, such as business, technology, data science, engineering, sports, and fine arts.

As part of the Global University Systems (GUS) network, which comprises over 48 universities across Europe, the USA, Australia, Asia, and South America, with over 87,000 students, we are dedicated to providing exceptional learning experiences to our students.

At GGG, we are committed to creating a supportive and inclusive work environment where everyone can thrive. Our employees play a vital role in ensuring that our students succeed at every step of their career path. Join our team and be a part of a culture of innovation and excellence in education.