Client Advisor - Dubai, United Arab Emirates - Prada Group

Description

RESPONSIBILITIES

• Place the Customer at the center,creating a welcoming environment and striving to meet their everyneed and request, providing them with an excellence service inaccordance to the "client journeyceremony";
• Be driven to exceedindividual sales targets and maximize own sales performancescontributing to the success of the entirestore;
• Be driven to exceed KPI goals, ensuringthe highest quality of sales and customerservice;
• Demonstrate an excellence knowledge ofthe products as well as Prada / Miu Miu history, culture andDNA;
• Capture Customer data into the Company CRMwith the purpose of connecting to the client, maintaining anddeveloping the relationships to offer a personalized approach anddevelop future opportunities;
• Follow up withthe Clients, using the CRM tools, in order to strengthen thelongterm relationship with clients;
• Host andconduct appointments either in presence or leveraging technology todo virtual appointments;
• Embrace and promotethe Omni Channel mindset;
• Build and maintain anample knowledge of the world of luxury fashion by being constantlyinformed on fashion trends and competitors, with the purpose to beable to discuss them with the clients and to giveadvises;
• Take ownership of resolving Clientcomplaints liaising with the line manager and Client Service team,when necessary;
• Operate with the highest levelof care and respect for the Products;
• UtilizeCompany digital tools actively to offer a complete and integratedluxury experience;
• Work in synergy with theBack of House, participating to the daily operations of the storeand maintaining an organized stock room;
• Act incompliance to Company procedures on operational guidelines andstock procedures, as well as security, cash activity, inventory,logistics and all main reporting activities requested by headoffice, ensuring that Company policies and procedures areproactively executed;
• Work as a team player andpartner with fellow colleagues, foster open and constructivecommunication, to ensure a consistent exceptional experience andcontribute to a positive working environment, embracing Diversityand inclusion values.

KNOWLEDGE ANDSKILLS

Passionfor human relations and sales

Problem solving,curiosity and interest in luxury/fashion, art anddesign

Experience of building a long-lastingrelationship with clients

Being able to work inteam as well as alone

Excellent communication andinterpersonal skills

Passion and knowledge of themanaged product category

English is a must otherlanguages are a plus