Customer Success Manager - Dubai, United Arab Emirates - Unobox

Description

The ideal candidate should be able to demonstrate leadership, supervisory and team management abilities to lead a team of customer success staff to provide excellence in customer support practices.

Getting an in-dept grip on our services and product would be key to excelling in this domain.

The Customer Success Manager must know the in's and out's of Unobox's product and services and should be able to provide unconventional solutions to resolve customer problems swiftly.

Researching current customer support practices offered by other competitors in the market and using those insights to provide unmatched after-sales support to our customers would be one of the core responsibilities of this role.

ResponsibilitiesResearch the industry best practices in terms of customer support and devise strategies to implement the same as well as continually improve quality, effectiveness and efficiency at UnoboxEstablish and maintain happy customersManage account retention and renewal to maintain revenue baseEstablish frameworks and policies to enhance the standards of customer service that Unobox provides to end usersSupervise and develop customer success teams with the right product knowledge and interpersonal skills required to develop long-lasting relationships with clientsRequirementsBachelor's in the field of Business Administration, Marketing on any similar field1-3 years' experience in a customer-facing roleExperience working with senior and executive level customersProblem-solver with a knack to provide creative solutions to customersStrong interpersonal and leadership skills with a knack for keeping work and task highly organized and directing othersExcellent communication skills in both written and verbal EnglishKnowledge of customer service practices and the industryShould be able to network with stakeholders and clients amicablyTime management and working under pressure with stringent deadlinesApply for this Job

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