Operations Manager Kids Entertainment - Dubai, United Arab Emirates - Black & Grey HR

Description

Black & Grey HR is hiring for a indoor entertainment destination in Dubai UAE.

Our client is looking to hire an Operations Manager play a pivotal role in ensuring the seamless daytoday operations of the Kids entertainment centre.

This includes overseeing various aspects such as operations management facilities management visitor services safety protocols and staff coordination & management.

Key Responsibilities:
Develop and implement strategies to optimize productivity and efficiency across daily operations. Oversee all aspects of daily operations including staff management inventory control procurement and logistics to ensure smooth functioning. Collaborate with crossfunctional teams to identify areas for improvement in operational processes and address any bottlenecks. Handle customer complaints and inquiries promptly and effectively to maintain high levels of customer satisfaction. Ensure compliance with company policies procedures and regulations to uphold organizational standards. Maintain a safe clean and hazardfree facility environment at all times.

Monitor and evaluate the performance of staff providing guidance and support as necessary to ensure high levels of performance and productivity.

Conduct research to identify opportunities for operational efficiency improvements and cost reduction measures. Conduct training sessions for employees to enhance their skills and knowledge in relevant areas. Collaborate with the marketing and sales teams to support effective advertising for events and promotional activities.

Monitor the overall progress of operational processes and provide regular updates to management ensuring that any issues are promptly addressed and escalated as necessary.

Lead and organize various customer events such as birthday parties camps school trips and corporate outings.
Requirements Minimum 2 years managerial experience in Entertainment & Leisure.

Experience with young children and families in recreational settings. Excellent English proficiency; bilingualism is a plus. Flexibility for shifts weekends and holidays.
BenefitsAttractive Salary

Benefits - Minimum 2 years managerial experience in Entertainment & Leisure. - Experience with young children and families in recreational settings. - Excellent English proficiency; bilingualism is a plus. - Flexibility for shifts, weekends, and holidays.#J-18808-Ljbffr