Spa Receptionist Customer Experience Officer - Dubai, United Arab Emirates - SensAsia Urban Spa

Description

Our Spa Receptionists / Customer Experience Officers are responsible for managing and organizing the reception area, delivering the highest standards of customer service and creating an atmosphere that is warm and welcoming, reflective of the positive image of the Company.

It is critical that CEO's are able to establish interpersonal relationships with customers and all team members and communicate well, being the first point of contact in the Spas.

CEO's are responsible for monitoring day to day reception operations at the assigned branch including scheduling breaks, ensuring balanced bookings and room assignments.

• Following all company policies & procedures as outlined in employee handbook & operating manual.
• Be flexible and accommodating with all requests made by direct supervisor or Manager relating to branch assignment, shift schedule and any other job related tasks.
• Attend all trainings as may be set from time to time by direct supervisor or Manager

• Provide outstanding customer service to our clients at all times.
• Ensure spa appointments, therapist breaks and room assignments are scheduled efficiently and in a manner that allows us to maximize potential bookings and where required contact guests to suggest amending timings.
• Drive business and loyalty through exemplary guest service including remembering and showing recognition to regular clients, updating client records with preferences and ensuring therapists are aware of all client preferences prior to the guests arrival.
• Ensure client records are completed for the therapist to conduct a thorough screening prior to commencing the treatment;
• Have a complete knowledge of all spa treatments, promotions and loyalty / membership programs including prices, durations, benefits, terms & conditions etc;
• Report and record all members/client challenges in line with our policies & procedures and inform the Spa Manager of all situations whether resolved or not;
• Where needed by team members, report / communicate any stock shortages, requests for orders or branch transfers and any maintenance related issues in line with our procedure
• Update data for all daily, weekly and monthly reports as requested by Spa Manager or Head Office Leadership Team, ensuring all information is sent on time and checked for accuracy
• Receive payment by cash, credit card, vouchers and ensure all methods are valid / approved, received in full & recorded as per our standards
• Enter transactions in the cash register and provide customers with the total bill;
• Ensure that all revenues arising from Spa activities are properly registered at the close of each shift
• Establish long term professional relationship with clients, employees and business partners
• Ensure that the reception desk is kept organized, clean and tidy at all times and take ownership of the cleanliness and organization of all areas in the reception including all displays, retail spaces, walls & seating areas
• Ensure the efficient smooth running of the daytoday operation, service, cleanliness and safety in the reception area.
• Additional responsibilities and tasks can be added at any time according to the needs of the business.

• This position is for females as this is a female only spa. Are you a female?

• Fluent English (required)