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- Helping the sales team to improvetheir productivity by contacting customers to arrange appointmentsand ensuring all Sales Representatives have high-quality,up-to-date support material.
- Handling urgentcalls, emails, and messages when sales representatives areunavailable, answering customer queries, informing them of delays,arranging delivery dates, and scheduling marketingevents.
- Handling orders by phone, email, ormail and checking the orders have the correct prices, discounts,and product numbers.
- Inputting orders, ensuringthey are processed according to customer requirements, and ensuringall orders are accurate and delivered ontime.
- Collaborating with other departments toensure sales, marketing, queries, and deliveries are handledefficiently.
- Developing and maintaining filingsystems so as to maintain sales records, prepare reports, andprovide financial information to the financedepartment.
- Hiring and training sales staff andensuring staff meets their quotas andgoals.
- Managing budgets for expenses likebonuses, marketing, and travel.
- Making thecompany's products and services as attractive to potentialcustomers as possible.
- Ensuring adherence tolaws, regulations, andpolicies.