Customer Success- Middle East - Dubai, United Arab Emirates - Signzy

Description

Customer Success

• Middle East

Role Brief:

You will be maintaining and enriching Signzy's relationships with its clientele. You will be responsible for maintaining long term relationships with customers. And be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof.


What You will do:

• Alerting the sales team to opportunities for further sales within key clients
• Generate sales among client accounts, including upselling and crossselling
• Operates as the point of contact for assigned customers
• Makes sure clients receive requested Signzy products and services in a timely fashion
• Conducting business reviews to ensure clients are satisfied with Signzy products and services
• Communicates client needs and demands to senior management
• Keep records of client transactions and forecasts and tracks client account metrics
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Coordinate with internal crossfunctional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines
• Study competition to find new ways to retain customers

Scope and impact:

• Product and service consultant for clients
• Working with multiple Business Units
• Brings together and collaborates with crossfunctional teams and execute new additions and highimpact transformational initiatives

What we are Looking For:

• Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.
• Excellent communication and negotiation skills
• Ability to work well with a team
• A customeroriented attitude that drives results & achieves high levels of customer satisfaction
• Proactive problem prevention and issue resolution ability.
• Communicates effectivelytailored messages appropriately to various stakeholders

Experience:

• 25 years of experience in a clientfacing or an Account Management role
• Knowledge of the BFSI and SaaS Industry

Why Signzy:

We are inviting you to be a part of a well funded growing startup that is on a mission to create a global digital trust system with the help of technology and AI.

Our mission is built alongside the pillars of respect, empathy and appreciation for our Signzy team. We are firm believers in team effort and collaboration. At Signzy, our leaders and managers provide ample room for growth by giving equal opportunity to everyone.

Job ID zIC2wi4uGwN6