Telesales Officer - Dubai, United Arab Emirates - Abu Dhabi Islamic Bank

Description

Role :
Telesales Officer


Location :
Jafza / Dubai


Role Purpose:
Participate in the achievement of Tele-calling activities assigned to the Telesales Unit

Key Accountabilities of the role
Execute Tele-calling activities as assigned to the team,
Enhance ENR / Takaful sales, card activation rates, control customer attrition,
Ensure minimum requirement of calls are made,
Ensure compliance with bank policies and procedures,
Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
Ensure deliverables are of the right level of service.
Specialist Skills / Technical Knowledge Required for this role:
Excellent communication skills
Good problem-solving skills
Display flexibility in dealing with clients and other team members
Customer service skills in order to resolve customer complaints
Previous experience required (if any)
Previous banking experience in similar role
Fair understanding of product and services provided by the bank
Understanding of customer relationships
Good interpersonal & convincing skills
Basic MS Office skills

Desired Candidate Profile

Education:
Any Graduation()


Gender:
nm


Nationality:
Any Nationality