Hostess - Asian Restaurant - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery

Description

• Provide a warm and friendlywelcome, leading guests and seating them at theirtable
• Take telephone bookings and maintain aclear and organised reservations book
• Assist inthe set-up of tables and displays
• Maintain andupdate guest database
• Be attentive to guestsand resolve their complaints where possible, reporting allincidents to Supervisor
• Maintain cleanliness ofhostess station and surrounding areas, as well as of allmenus
• Maintain good working relationship withown colleagues, and all otherdepartments
• Correct preparation of allnecessary operational material in the backoffice
• Learn safety, sanitation and hygienepolicies
• Present check to guests and performcashiering function if needed
• Effectivelycontrol guest flow in the restaurant ensuring maximumturnover
• Assist in carrying out quarterly,bi-yearly, yearly inventory of operatingequipment
• Train waitstaff and bus staff inhostess standards
• Ensure the restaurant isready to receive guests prior to opening and that both wait staffand tables are ready in line with openingstandards
• Carry out any other duties as andwhen assigned by the Management of theHotel
• Assist other Food & BeverageOutlets in their operations within peak times whenneeded
  

PERSONALATTRIBUTES

• Excellent reading, writing and oralproficiency in English
• Well-presented andprofessionally groomed at all times
• Stronginterpersonal skills and able to establish a good rapport withguests
• Possess full knowledge ofrestaurant's seating/tableplan
• Computer knowledge (Microsoft Excel, Word,Powerpoint)