IT Administrator-Zoho - Dubai, United Arab Emirates - Talent Pal

Description

As a leading company in the FMCGindustry specializing in the production and distribution ofhousehold and personal care products. We are currently seeking anexperienced IT System Administrator to join our team in DubaiUAE.

As an IT System Administrator you will beresponsible for the overall management maintenance and security ofour organizations IT systems. You will work closely with our ITteam to ensure the smooth operation of our network servers andsoftware applications.

Digitaltransformation

Aims to streamline and automatebusiness processes eliminating manual and redundant tasks byleveraging technologies such as cloud computing artificialintelligence and robotic process automation to achieve improvedefficiency reduce costs and optimize resourceutilization.

Enhancing customer satisfaction andloyalty through digital transformation by understanding and meetingcustomer expectations in the digital age. By adopting digitalchannels implementing personalized marketing strategies andproviding selfserviceportal.

Duties andResponsibilities:ProjectManagement

• ProjectExecution and Monitoring:
  • Lead project teamsconsisting of subject matter experts from variousdepartments.
  • Effectively communicate projectdeliverables expectations and timelines to team members andstakeholders.
  • Monitor and track projectprogress against established schedules budgets and qualitystandards.
  • Proactively identify and addressproject roadblocks or issues to maintain projectmomentum.
  • Deploy appropriate projectmanagement methodologies to ensure projects are delivered withinscope budget and timeline.
• Stakeholder Management:
  • Encourage positive relationships with internalstakeholders including department heads subject matter experts andexecutives.
  • Collaborate across different teamsto ensure seamless project coordination andcollaboration.
  • Facilitate regular projectupdate meetings and presentations for stakeholders providing clearand concise information on project status risks and criticaldecisions.
  • Address stakeholder concerns andensure transparency throughout the project lifecycle.
• Quality Assurance andDocumentation:
  • Oversee project documentationproject plans regular reporting to ensure accurate uptodate andeasily accessible.
  • Conduct regular qualityassurance checks to ensure project outputs meet establishedstandards and requirements.
  • Facilitatepostproject evaluations to capture lessons learned and identifyareas for improvement in future projects.
  • Ensure compliance with relevant regulations and industrybest practices.
  • Analysis and support of theproduction of project proposals or business cases.
• Vendor Management:
  • Attending meeting with vendors to discuss the projectsand their implementation.
  • Coordinate projectmanagement activities resources equipment and information withvendors.
  • Monitor project progress and handleany issues that arise.
  • Act as the point ofcontact and communicate project status to allparticipants.
  • Maintain positive workingrelationship with vendors and service providers.
  • Gather and Input Data and Analyse Information.
• UAT and Go Live:
  • The endusers stakeholders or a selected group of usersevaluate the system to ensure that it meets their requirements andworks as expected.
  • Keep track of the UATprogress and communicate the status to relevantstakeholders.
  • Facilitate the signoff processwhere stakeholders formally approve the system for deployment if itmeets their requirements.
  • Ensure successfuldelivery and maintenance of the project.

Dutiesand Responsibilities:Networking

• Handle allnetwork and system issues of more than 100 users in UAE Qatar& Oman.
• Directly reporting to CEO& Vice Chairman of theorganization.
• Oversee new and existingequipment hardware and softwareupgrades.
• Monitoring and deploying end pointantivirus Protection service forbusiness.
• Interact and negotiate with vendorsoutsources and contractors to secure network products andservices.
• Set up accounts cloud store andworkstation.
• Manage all Microsoft office 365installations and emails like creating deleting and modifying usersand emails.
• Administration of creating andmaintaining user and computer accounts in activedirectory.
• Configuration of Microsoft Teams forthe employees.
• Android and iOS platforms emailmanagement.
• Maintain Avaya IP phone system andfax machines.
• Design implement and maintainAudio/Video systems.
• Email securitymanagement.
• Configure and maintain FortiGatefirewalls and network administration.
• SetupForticlient VPN network connection with the data center offices andbranches.
• Configure networks to ensure theirsmooth and reliable operations for fulfilling country objectivesand process.
• Maintaining CCTV and NVRdevices.
• Repairing and replacing network and ITequipment as necessary.
• Monitor networkperformance and troubleshot problem areas asneeded.
• Oversees installation configurationmaintenance and troubleshooting of end user workstation hardwaresoftware and peripheral devices.
• Ensure networkconnectivity of all servers workstations telephone equipments faxmachines and other network appliances.
• Workswith other IT team members on troubleshooting upgrades anddeployments for internal operations.
• Mangeservers including database emails printers and backup and theirassociated operating systems andsoftware.
• Maintain documentation of allcritical systems including network systems and hardwares withproper user rights and authorizationsdetails.
• Ensure all IT systems are as peradequate standards and uniform across all departments branches andsites.
• Collaborate with department heads toassess near and longterm network capacityneeds.
• Create and maintain documentation as itrelates to network configuration network mapping processes andservice records.
• Develop implement and maintainpolicies procedures and associate training plans for networkadministration usage and disasterrecovery.
• Website content management (CMS) andupdates manage product information etc.
• Websitehosting and domain management with providers andvendors.
• New IT products purchase andnegotiation with vendors handing an annual budget of (500K AED)half million dirhamsyearly.