Senior Account Manager- Bilingual- English and Arabic - Dubai - Alsayegh Worldwide

    Alsayegh Worldwide
    Alsayegh Worldwide Dubai

    21 hours ago

    Description

    The Senior Account Manager plays a key leadership role within the client services team,

    responsible for managing strategic accounts, leading day-to-day client relationships, and

    ensuring high-quality delivery across integrated marketing mandates.

    This role requires a confident team lead with strong commercial awareness, the ability to think

    strategically, and the maturity to manage senior stakeholders — while driving operational

    excellence across projects and retainers.

    Key Responsibilities

    1. Client Management

    • Act as the primary day-to-day contact for assigned clients.
    • Build and maintain strong working relationships with mid-to-senior level stakeholders.
    • Lead regular status meetings, reporting, and quarterly performance reviews.
    • Ensure client objectives are clearly understood and translated into actionable plans.
    • Manage expectations proactively and elevate strategic or commercial matters where required.
    • Lead integrated campaign execution across digital, social, content, branding, media, and events.
    • Translate client briefs into clear, strategic internal briefs for creative and production teams.
    • Ensure timelines, deliverables, and quality standards are consistently maintained.
    • Drive alignment across departments to ensure seamless execution.
    • Identify risks early and implement solutions before escalation is required.

    3. Commercial & Scope Management

    • Support revenue tracking, budgeting, and financial management for assigned accounts.
    • Monitor scope delivery and ensure all additional requirements are properly aligned with agreed commercial terms.
    • Contribute to forecasting, pipeline visibility, and monthly performance reporting.
    • Identify organic growth opportunities and support renewal and upsell discussions.

    4. Strategy & Business Development Support

    • Contribute to campaign strategy, annual planning, and roadmap development.
    • Support the development of proposals and pitch presentations.
    • Participate in new business opportunities and cross‑selling initiatives where required.
    • Stay informed on market trends and competitor activity to strengthen client recommendations.
    • Mentor and guide Account Executives and Account Managers.
    • Ensure team accountability, prioritization, and clarity of responsibilities.
    • Foster a proactive, commercially aware, and solutions‑oriented mindset.
    • Collaborate cross-functionally with strategy, creative, content, media, and production teams to drive integration and quality output.

    Required Skills & Experience

    • 5–8 years of experience within an integrated marketing or communications agency.
    • Proven experience managing multi-disciplinary accounts and complex scopes.
    • Strong client-facing confidence and presentation skills.
    • Solid commercial awareness and understanding of agency financial processes.
    • Experience contributing to pitches and business development initiatives.
    • Ability to lead projects independently while operating within a senior leadership structure.
    • Strong organizational, analytical, and problem-solving capabilities.

    What Success Looks Like in This Role:

    • Clients view the agency as a trusted strategic partner.
    • Campaigns are delivered seamlessly, on time, and on budget.
    • Account profitability and scope management are well controlled.
    • Organic growth opportunities are identified and acted upon.
    • The team operates efficiently with strong morale and minimal firefighting.
    • The individual demonstrates readiness to take on broader commercial and strategic
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