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- To assist Director of Talent & Culture in the smooth and efficient running of the Talent & Culture Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
- Assist in supervising all relevant activities such as ambassadors, training, development, administration, welfare as per the operational policies and procedures.
- Assist the Director of Talent & Culture in ensuring that the hotel consistently disposes adequate, motivated and skilled ambassadors at all levels.
- Assist in the smooth running of Talent & Culture administration and recruitment procedure.
- Manage ambassadors' files on the basis of incoming, hiring, transfer, promotion, resignation and other modification data.
- Compiles the operational staffing schedule, manning guide in coordination with the Director of Talent & Culture.
- Updating of ambassador benefits, e.g. salary, bonus, payroll and accommodation benefits
- Is familiar with the regulations and Talent & Culture guidelines issued by regional or corporate administration and ensures that they are applied accordingly.
- Attends morning briefings and HOD meetings in the absence of the Director of Talent & Culture.
- Ensures proper job descriptions are available for all functions, continuously adapts them in coordination with relevant supervisor to operational requirements.
- Supervise the ambassador housing and ambassador restaurant and conducts random checks
- Responsible for follow up of recruitment in coordination with the concern department heads.
- Conducts exit interview in the absence of the Director of Talent & Culture.
- Organizes social activities for ambassadors.
- Assist in establishing monthly reports according to the requirements of the Director of Talent & Culture.
- Maintains monthly overview of vacation and public holiday balance for all ambassadors and delivers a monthly consolidated summary to the Director of Talent & Culture.
- To participate in career fairs.
- To carry out any other reasonable duties as assigned by the Director of Talent & Culture.