Guest Service Agent - Dubai, United Arab Emirates - Avani

Avani

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Company Description

Contemporary, relaxed, and imaginative.

Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.

Discover Dubai from a modern, stylish HQ with easy access to all the hotspots. Explore the town, hit the shops, or chill on the roof of one of the most sought-after 4-star hotels in Dubai

Job Description:

To serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable Minor Hotels experience.

The Guest Services Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests.

Minor Hotels Guest Service Ambassadors all have a friendly and outgoing personality and are genuinely interested in meeting and serving new guests from all over the world.

The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

Responsibilities include:

To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
To develop a close and harmonious working relationship with all hotel departments,
To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications:

Previous experience is advantageous. On the job training is provided.