Customer Support Executive - Dubai, United Arab Emirates - Emaratech

Emaratech
Emaratech
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Troubleshooting and Technology Support

  • Routing the issue to correct team by understanding the issue properly
  • Should act as a first point of contact for customers for all issues related to emaratech service support.
  • Gathers and Records accurate service support incident information
  • Listens and understands customers' concerns; provides required guidance and information using the available resources
  • Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
  • Performs primary investigation in all issues received
  • Follows up on escalated and re assigned service support requests and tickets
  • Identify the solutions and contributes to the knowledge base and utilizes it as required
Provides service health feedback based on received requests and tickets


Requirements:


  • Minimum Diploma graduate or equivalent required
  • Knowledge of ITIL Foundation
  • Minimum 2 years of customer service in IT experience required
  • Experience in working on Service Management Systems
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