Senior Customer Experience Executive Jobs in Dubai - Al Tayer Group

Description

Senior Customer Experience Executive Jobs in Dubai1- Senior Customer Experience ExecutiveJob: Full TimeLocation: Dubai, UAEJob Responsibilities:

Lead a CX program in pursuit of advocating, evangelizing, and leveraging insights to improve our customers' journey and overall experience.

Leverage and unify multiple customers listening posts (surveys, customer verbatim, focus groups, social media, etc.) to create a more reliable and sensitive customer feedback signal.

Collaborate with the wider organization to build a CX strategy around a single customer-focused metric (NPS, CSAT, or/and Customer Effort Score – CES).

Partner with Data Science and Analytics teams to build a CX issue-to-solution reactive and predictive model


Job Requirements:

Graduates Degree, preferably in Business Administration, Mathematics & Statistics, Business Administration, Engineering, or related field with a strong emphasis on data.

Customer Experience (CX) related Certification (eg CCXP)Minimum 5-7 years' experience in CX/VOC program managementStrategic thinker with analytical and problem-solving experience to assess, analyze and suggest improvements.

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