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- Ensure accurate and timeous capturing and execution of customer's sales orders.
- Provide first line support to customer inquiries, resolve customer queries timeously
- Enhance customer experience through customer service
- Collaborate within Sasol (M&S, Supply Chain, P&O, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service.
- Receive, capture & execute sales orders, Debit/Credit, rebates, commission in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
- Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations
- Actively communicate with customers regarding SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, dates of delivery)
- Investigate and resolve customer queries within set targets
- Issue pro forma invoice & customer quotation in coordination with M&S (as applicable)
- Management of letters of Credits in cooperation with respective functions as applicable
- Manage logistics & documentation service & Manage letter of credit documentation
- Credit Management & SAP - Monitor SAP credit exposure and ensure SAP data all enter correctly.
- Ensure order processing and logistics documentation compliance
- Commercial education required (depending on country)
- Advanced knowledge of SAP, MS Office and Information systems
- Experienced in customer service or inside sales, attention to details
- Good knowledge of chemical operations and products
- Excellent communication and interpersonal skills with strong customer focus
- Team player with strong intercultural skills ability to work across cultures and languages
- Tolerance for stress and work pressure, ability to manage different tasks in parallel
- Very good knowledge of English, written and spoken, additional language(s) will be an advantage
Customer Service Representative - Dubai, United Arab Emirates - Sasol
Description
Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do.Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.
Purpose of Job
Interfaces internal: M&S Managers, Sales Managers, Supply Chain, P&O, M&SS Admin, Internal Credit SHERQ, R&D departments
Formal Education
5 years, working experience in similar customer service environment
Required Personal And Professional Skills
If you have any questions about the advertised position or Sasol in Germany, Simone Heidenreich will be happy to help you.
Simone Heidenreich
Tel.:
Email: [HIDDEN TEXT]
Sasol Germany GmbH
Anckelmannsplatz 1
20537 Hamburg
Sasol believes in diversity and equal opportunities. We expressly welcome all applications – regardless of your gender, ethnicity, religion, ideology, disabilities, age or sexual identity.