- Resolving customer service quality complaints and invoicing complaints related to maintenance operations
- Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
- Control of the field operations costs, callouts, and service repair sales.
- Managing the third-party inspection visits and follow-up actions
- Validates the service contract and technical terms with sales
- Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
- Investigating accidents and following company policy on evidence custody and internal reporting
- Accountable for the performance of assigned technicians and for their motivation and competence development
Requirements Bachelor's degree in Electrical, Mechatronics, Electronics, or Industrial Engineering. - Driven and energetic representative with strong analytical skills and the ability to learn quickly.
- Experience in elevator service operations or service sales is preferred.
- Fluent in English, with Arabic proficiency considered a plus.
- Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
- Open to applicants from any location; GCC experience is an advantage but not required.
- Strong aptitude for understanding and analyzing customer needs to provide customized solutions.
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Senior Service Engineer - Abu Dhabi - Kone México
Description
Senior Service Engineer page is loaded##Senior Service Engineerlocations:
Abu Dhabitime type: Full timeposted on: Vandaag geplaatstjob requisition id: R0657736Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.
KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions.
KONE is seeking a dynamic and enthusiastic Senior Service Engineer to join our Abu Dhabi office.This role involves planning, managing, and overseeing the contracted scope of work, with responsibility for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.
The successful candidate will be accountable for planning, managing, and controlling the field service operations in his/her area according to the service contract requirements, company policies, and KONE processes.
The Senior Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales.
Aservice mindset is an outlook that focuses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader along with a customer-focused attitude.
Responsibilities Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance
We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers.
We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen.
Dit helpt ons om van KONE een 'great place to work' te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen KONE verder te ontwikkelen.Bekijk hier onze vacatures:
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Service Engineer
Only for registered members Abu Dhabi, Abu Dhabi Emirate
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Service Engineer
Only for registered members Abu Dhabi, Abu Dhabi Emirate
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Services Engineer
Only for registered members Abu Dhabi
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Service Engineer
Only for registered members Abu Dhabi, Abu Dhabi Emirate
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Service Engineer
Only for registered members Abu Dhabi, Abu Dhabi Emirate
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Service Engineer
Only for registered members Abu Dhabi
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Service Engineer
Only for registered members Abu Dhabi
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Service Engineer
Full time Only for registered members Abu Dhabi
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Service Engineer
Only for registered members Abu Dhabi
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Service Engineer
Full time Only for registered members Abu Dhabi
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Service Engineer
Only for registered members Abu Dhabi
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Service Engineer
Only for registered members Abu Dhabi
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Service Engineer
Full time Only for registered members Abu Dhabi
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Service Engineer
Only for registered members Abu Dhabi
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Services Engineer
Only for registered members Abu Dhabi
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Service Engineer
Full time Only for registered members Abu Dhabi
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Service Engineer
Full time Only for registered members Abu Dhabi
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Service Engineer
Only for registered members Abu Dhabi
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Service Engineer
Only for registered members Abu Dhabi
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Field Service Engineer
Full time Only for registered members Abu Dhabi
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Services Engineer
Only for registered members Abu Dhabi
