Call Center Customer Service Representative - Abu Dhabi, United Arab Emirates - JAY'S CAKES

JAY'S CAKES

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job Title:
Arabic and English-Speaking Call Centre Representative

Job Description:

As an Arabic and English-Speaking Call Centre Representative, you will be responsible for providing exceptional customer service to clients in both Arabic and English languages.

Your primary duties will include:

Handling Inbound Calls:

Responding to incoming calls from customers regarding inquiries, complaints, product information, and service requests in both Arabic and English languages.

Outbound Calls:
Making outbound calls to follow up on customer inquiries, resolve issues, conduct surveys, and provide assistance as required.

Language Proficiency:
Demonstrating fluency in both Arabic and English languages to effectively communicate with customers and understand their needs.

Customer Support:
Assisting customers with troubleshooting, technical support, billing inquiries, and other service-related matters in a courteous and professional manner.

Documentation:
Accurately documenting all customer interactions, including inquiries, complaints, and resolutions, in the company's database or CRM system.

Problem Resolution:
Identifying and resolving customer issues promptly and efficiently while adhering to company policies and procedures.

Product Knowledge:
Maintaining up-to-date knowledge of company products, services, promotions, and policies to provide accurate information to customers.

Team Collaboration:
Collaborating with other team members, supervisors, and departments to ensure seamless customer service delivery and resolve complex issues.

Performance Metrics:

Meeting or exceeding key performance indicators (KPIs), such as call handling time, customer satisfaction scores, and first call resolution rates.

Professionalism:

Upholding a high standard of professionalism, courtesy, and empathy in all customer interactions to enhance customer satisfaction and loyalty.

Qualifications:

Fluency in both Arabic and English languages (written and spoken) is essential.
Previous experience in a call centre or customer service role is preferred.
Excellent communication skills, both verbal and written.
Strong problemsolving abilities and a customerfocused mindset.
Ability to multitask and work effectively in a fastpaced environment.
Proficiency in using computer systems and familiarity with CRM software.
Flexibility to work in shifts, including evenings, weekends, and holidays, as required.

Salary:
AED2, AED3,500.00 per month

Application Question(s):