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Customer Services - Dubai, United Arab Emirates - Network Aviation Group
Description
Job Title:
Customer Services & Reservations Agent
Employed by:
ANA Aviation Services
Location:
Dubai, United Arab Emirates
Reports to:
Regional Sales Manager
Working hours:
Permanent, full-time, 40 hours per week
Salary:
Competitive with attractive benefits
SUMMARY:
ANA Aviation Services (ANA) is part of the Network Aviation Group which is based in the UK.
ANA Aviation Services are the General Sales Agents (GSA's) for a variety of airlines operating in the United Arab Emirates.
Based in our Dubai office, the Customer Services and Reservations Agent is responsible for handling enquiries and reservations for airlines represented by our Companies in UAE and Oman, dealing efficiently with all operational and cargo matters.
KEY RELATIONSHIPS:
Principal contacts:
Sales team, Finance department UAE, external customers
PRINCIPAL ACCOUNTABILITIES:
The Customer Services & Reservations Agent is principally responsible for:
Cargo bookings using various reservations systems;
Post-flighting and generating flight files;
Preparing build instructions for handling agents;
Arranging trucking and handling;
Assisting in Commercial Activities;
Handling enquiries and quotations;
General Administration;
Cargo Tracing;
Other reasonable work-related requests as directed by the Line Manager.
REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:
Bachelor's degree/post-graduate studies preferred in a relevant discipline.
A background in a logistics/customer service environment would be ideal.
Prior experience in reservations and cargo administration is an advantage.
Airline experience preferred
Team Working and Communication
Exceptional interpersonal skills with experience of interaction at all levels including clients, senior management and board level.
Attention to Detail
A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy.
Efficiency and organisation in all responsibilities.
Flexibility/Resilience
A flexible, proactive and resilient approach to work.
Dealing effectively with day-to-day responsibilities, often under time pressure.
Integrity and Commitment
Ability to demonstrate a high level of integrity and work ethic
A can-do attitude with a keen willingness to learn and develop.
IT skills
Good IT knowledge of Microsoft suite of programmes
Ability to perform & analyse mathematical calculations
Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality