Restaurant Captain - Ras al-Khaimah, United Arab Emirates - BM Hotels & Resorts

BM Hotels & Resorts

Verified Company

Ras al-Khaimah, United Arab Emirates

4 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Restaurant Captain:

Has a good knowledge of menu and presentation standards.
Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
Able to anticipate any unexpected guest need and react promptly and tactfully.
Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Check with guests to ensure satisfaction with each food course and beverage.
Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
Ensures that hotel brand standards and SOPs are consistently implemented.
Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
Completes the daily responsibilities that are set for each shift.
Complete closing duties, including restocking items, turning off lights, etc.
Conducts monthly inventory checks on all operating equipment and supplies.
Take an active role in coaching and developing junior staff.
Any other duties related to food and beverage service assigned by the manager.