Service Delivery Manager - Dubai, United Arab Emirates - Talent Pal

Talent Pal

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Qualifications & Experience:

Experience in Airport Operations
Bachelors degree or Diploma in in business administration / aviation / ground handling / customer service Experience:

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Bachelor Degree: 6-8 years of experience in aviation/ ground handling / customer service - Diploma: 8-10 years of experience in aviation / ground handling / customer service - UAE driving license (for airside based roles) - Preferably First Aid trained - Advanced understanding of airlines' customer service product (specific airport related requirements) and Industry regulations for the assigned work area - Advanced understanding of the aviation terminology - Advanced Customer Management Skills - Advanced Planning and Organizing Skills - Advanced Quality Orientation Skills - Advanced Communication Skills - Advanced Writing Skills - Advanced Safety Awareness Skills - Proficient Leadership Skills - Proficient Budget and Cost Control Knowledge - Proficient IT and Computer Literacy Skills Additional to Load Control - Experience and knowledge in load control - Advanced knowledge of weight and balance requirements for aircrafts handled by dnata - Advanced knowledge in the weight and balance systems