Guest Relations Executive - Dubai, United Arab Emirates - MIE Holiday Homes Rental

Description

Responsibilities:

Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guests while checkout.

Ensure that all check-ins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any guest.

Handling guest complaints and concerns in an efficient and timely manner.

Coordinating housekeeping schedules and property maintenance works.

Coordinating the furnishing of new vacant properties according to DTCM quality standards.

Maintain high guest review score on online travel agencies through exceptional customer service and effective relationship building.

Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process.

Should possess detailed information about the apartment, location attractions and city.

Maintain up-to date information on arrivals, departures and apartment condition.

Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles.

Adhere to strict staff grooming and hygiene standards.

Consciously and continuously strive to better his/ her skills and increase his/her knowledge.


Job Types:
Full-time


Salary:
AED2,500.00 per month


Education:

Bachelor's (required)


Experience:

Hotel Front Desk: 1 years (preferred)

Concierge or Guest Relations: 1 years (preferred)


Salary:
From AED2,500.00 per month


Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (required)

Experience:

- sales: 1 year (preferred)