Customer Service - Dubai, United Arab Emirates - Citadel Health Management & Consultancy

Citadel Health Management & Consultancy

Verified Company

Dubai, United Arab Emirates

1 day ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Key Resposibilities:

The Front Desk Department is committed to operating consistent highquality reception and creating unique experiences for the customers of our clinic to fit its vision as a patientcentered institution.
Provide highcaliber services to all patients by developing a customer care development model that is:
Consistent
Highly efficient
Continuously improving
Greet and provide

a pleasant first encounter to every customer

Provide consistent, highquality and timely help and support to all patients
Continuously improve and develop interpersonal skills among all staff
Measure and monitor the impact of our services by implementing staff performance evaluation and probing customer satisfaction
Track impact of services provided and ensure response to patients' suggestions and requests
Implement new sets of services to go along the everchanging needs and requirements of our institution
Ensure all customers are aware and benefit from these new services
Answering incoming calls and dealing with inquiries, transferring calls as required, responding and complying to requests for information
Collects copayments and issues receipts from the patients/families.
Documents all transactions in the ledger and in the computer system accurately and efficiently.
Confirm benefits on all patients at the time of registration. Record benefit information in patient account notes.
Taking insurance approvals as and when required.
Have in place processes to respond appropriately to complaints
Ensures that documentation meets current standards and policies.
Communicates verbally in a clear and concise manner.
Help in Registration form & Insurance form, fill up
Check the patient category
Insured Patient, Corporate Patients
Book appointments over phone as well as through walk ins
Schedule /Reschedule / cancel and confirms appointments (Doctors consultation, Radiology appointments)