Warranty Estimator - Dubai, United Arab Emirates - Al Tayer Group

Al Tayer Group
Al Tayer Group
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Job Purpose:

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention


Roles & Responsibility:


  • Coordinate and support the internal customers and sales department.
  • Receives vehicles and job requests from the sales department.
  • Open a WIP and load the jobs to a technician.
  • Followup the necessary/ ordered parts with the Parts Dept.
  • Complete the jobs within the allocated time and meet the requirements of the sales dept.
  • Coordinate between the service advisors and team leaders.
  • Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they required any service attention so as to consolidate and enhance the customer base.
  • Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company's genuine interest in sorting out his problem so as retain customer' s confidence

Job Requirement:


Education/Certification and Continued Education:

Diploma in Automotive Engineering or Graduate, preferably in Science


Years Of Experience:


  • Minimum 5 years of experience in the automotive service industry
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