Customer Service Executive - Dubai, United Arab Emirates - IIQAFGROUP

Description

Responsibilities

• Handle customer inquiries via phone,email, and social media platforms
• Provideassistance and guidance to customers regarding product selection,usage, and troubleshooting
• Process orders,returns, and exchanges efficiently andaccurately
• Resolve customer complaints andescalate issues to the appropriate department whennecessary
• Maintain customer records and updatecustomer information in thedatabase
• Collaborate with other departments toensure a seamless customer experience
• Identifyand implement customer service process improvements to enhancecustomer satisfaction
  

Requirements

• Proven experience in a customerservice role
• Exceptional communication andinterpersonal skills
• Strong problem-solving anddecision-making abilities
• Ability to multitaskand handle stress in a fast-pacedenvironment
• Proficient in using customerservice software and tools
• Detail-oriented withexcellent organizational skills
• Ability to workwell in a team and independently
• High schooldiploma or equivalent, additional education or certifications incustomer service is a plus