Customer Service Representative Jobs in Dubai - Caliberly

Description

Customer Service Representative Jobs in Dubai | CaliberlyJob Responsibilities:

Records details of inquiries, comments and complaints and escalate to the Reporting personnel if required.
Manage large amount of inbound and outbound calls in a timely manner.
Understand the Automotive Market ie. Car Brands, Types, Models, Tires Brands, patterns, etc.
Follow communication scripts if necessary.
Identify customer questions, complaints, concerns, and overall needs and propose the best solution that meets customers needs.
Handle Customer queries through different channels i.e. Emails, Webchat, Phone Calls, etc. and ensure to facilitate them in best possible manner.
Handle customer complaints respectfully and professionally.
Generate and follow up the leads for sales team by screening callers and identifying potential sales opportunities.
Maintain professional relationships with customers through ongoing excellent customer service.
Follow all communication procedures, policies, and guidelines during every customer interaction


Job Requirements:
Perform duties and responsibilities prioritizing customers satisfaction.
Feed and update customer information in the systemProvide feedback on the efficiency on the customer service process.
Maintain a monthly data report.

Ensure to encode all records of customer interactions, transactions, comments and complaints and provide ad hoc reports as requested by the Reporting personnel.

Continuously upgrade job-related knowledge and provide with innovative ideas and suggestion to improve on the Business Process.

Keep calm in situations where customers are unhappy and looking to vent their anger; focus and help come up with a solution that is acceptable to both parties.

Additional duties may be added as and when deemed necessary.

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