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- Respond to customer inquiries and resolve issues via phone, email, or chat in a timely and professional manner.
- Provide assistance and guidance to customers regarding products, services, and policies.
- Maintain accurate and up-to-date customer records in the database.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Identify opportunities for process improvements to enhance the overall customer experience.
- Follow up with customers to ensure their concerns are addressed and resolved to their satisfaction.
- Stay updated with product knowledge and industry trends to provide accurate information to customers.
- Meet or exceed customer service satisfaction goals as outlined by the company.
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in a customer service or call center environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work well under pressure.
Officer - Service Centre - Dubai, United Arab Emirates - Client of Talentmate
Description
Job DescriptionThe Officer - Service Centre is responsible for providing excellent customer service and support to internal and external stakeholders. They handle inquiries, resolve issues, and ensure a smooth operation of the service centre. This role requires strong communication and problem-solving skills, as well as the ability to multitask in a fast-paced environment.
Responsibilities
Desired Candidate Profile
Education:
Bachelor of Business Administration(Management)
Gender:
nm
Nationality:
Any Nationality