Head of IT Service Management - Dubai
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Only for registered members Dubai, United Arab Emirates
1 month ago
* This salary range is an estimation made by beBee
Job summary
Arcus Search are looking for a Head of IT Service Management for an organisation in the UAE to own and define the IT Service Management framework across the group.
Responsibilities
- Own & define the Service framework across the company
- Lead all areas within Service Management, from the Service Architecture, Service Management, and Service Level Agreements (internal & external)
- Own the ServiceNow platform, driving all enhancements, and integrating AI & Automation capabilities
Qualifications
- 10+ years of experience within ITSM
- High capability within ServiceNow - a must have
- Strong knowledge of ITIL v4, ideally SL or Master level
- Success implementations of ITSM transformations within an enterprise organisation
Job description
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