Assistant Manager, Customer Service - Dubai, United Arab Emirates - Emirates NBD

Emirates NBD

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Department Description:
The incumbent wiU be responsible for Managinga team of CSRs who will provide specialized st1ppon to RMs RMs to achieve high level of satisfaction for their customers Accountable for ensuring that

overaJl perfonnance of the subordinate team fully meets the preagreed service delivery and standards productively across a substantial and often varied area oftra1153ctions and information processing

Brief Description:
Liaising with all d
- artments especially retail operations of the bank for resQlving customer

service related issuesremittance card account opening cheque processing compliance and legal

Approval and signing off for NonFinancial transactions FD specia1 rates account accessProcess of RM mapping and change ofbusinesssegment fQr clients with CSRs

Delegation of duties to CSRsby monitoring and conrrolling thetasks Alsoobtainfng OJpropriate feedback to them

Attending to customers on behalf of RMs in their absence

Maintaini
- g daily reports of non financial transactions perfonned by CSRsas per audit

requirement

Review requests received by customers and quality check of all transactionsrequests received by CSRs to process

Detailed Description:
Training new staffs and familiarizing RMs on the operational system and procedures

Maintenance of RM wise statistics for NTB Customers upgrades credit cards and facilities

Introduction qf checklists for opening of individual and BusinJob Requirements:
Training new staffs and familiarizing RMs on the operational system and procedures

Maintenance of RM wise statistics for NTB Customers upgrades credit cards and facilities

Introduction qf checklists for opening of individual and BusinAdditional Details:
Strong business judgment and superior analytical abilities particularly in financial analysis

Strong interpersonal and team working skills and an ability to worlc effectively at all l1Wels of the organization able to build
- re1ationships and netwrk

effeclively and gain Broad respect throughout the organization

Ability to multitask and work under pressure flexibility with lastminutes challengeschanges

Strong sense of professionalism and inregrity

Ability to worJc comfortably with different cultures backgrounds and skjlls

Excellent verbal and written presentation skills

Qualifications
AS Mentioned in the JD

Primary Location:
United Arab Emirates-Dubai-Dubai - Deira, Baniyas Road, Enbd Head Office

Job:
Customer Service

Organization:
Business Banking

Schedule:
Regular

Shift:
Standard

Job Type:
Full-time

Day Job

Job Posting:
Jan 15, 2023, 11:16:53 PM