Customer Success Specialist Jobs In Dubai UAE 2023 - Aramex

Description

Customer Success Specialist Jobs In Dubai UAE 2023 |AramexFor More Top Organization Jobs Click HereDescription:

We are looking for an experienced Success Specialist to take overall responsibility for film and television show production:/Job Responsibilities:

Focal point for customer's express and ecommerce shipping requestsAssist customers on status of their shipment, outstanding shipments or tracking.

Manage end to end shipment life cycle liaising with all internal and external stakeholdersProactively informs customer on shipment status, exceptions and provides intermediate updates on incident solutionTakes and handles customer inquiries, e.g.

Track and TraceResponsible for all KPIs and SLAs agreed with allocated customersTakes and registers all customer complaintsDrives solution of customer complaints by solving it directly or assigning tasks to other functionActs as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete3-5 years' experience in the Express or Ecommerce industry2-5 years' experience of Customer Service preferably handling key business clientsGood Express product knowledgeWorking knowledge of transportation management systems (TMS)Ability to handle challenging situation in a composed mannerExcellent English Verbal & Written skills

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