Head of Customer Service - Dubai, United Arab Emirates - Caliberly

    Caliberly
    Caliberly Dubai, United Arab Emirates

    5 days ago

    د.إ300,000 - د.إ540,000 (AED) per year *
    Description


    Head of Customer Service/Support

    About the job:

    Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk

    industries. We are looking for a Head of Support to join our rapidly growing team in Dubai.

    Responsibilities:

    Payment Traffic Optimization: Analyse and enhance payment routing strategies to

    maximize success rates and minimize transaction costs.

    Third-Party Integration: Oversee the integration of new payment solutions, ensuring

    seamless connectivity with banks and payment providers.

    Team Leadership: Manage and mentor a team of payment support agents, fostering

    a culture of continuous improvement and excellence.

    Technical Collaboration: Work closely with the tech department to address technical

    challenges, perform product testing, and manage the payment technical backlog.

    Stakeholder Communication: Serve as the primary liaison between internal teams

    and external payment providers, handling escalations and ensuring clear

    communication.

    Documentation & Compliance: Maintain comprehensive documentation of payment

    processes and ensure compliance with legal and operational standards.

    Qualifications & Skills

    Experience: Min 10+ years in a similar role within the payments industry.

    Analytical Skills: Strong ability to analyse data, identify trends, and implement

    optimization strategies.

    Technical Proficiency: Familiarity with payment platforms such as Devcode

    (PaymentIQ) and Praxis, including routing and fallback mechanisms.

    API Knowledge: Experience with APIs and system integrations is beneficial.

    Communication: Excellent interpersonal and communication skills, capable of

    managing cross-functional relationships.

    Problem-Solving: Proactive in identifying issues and implementing effective solution

    Technical Proficiency: Familiarity with payment platforms such as Devcode

    (PaymentIQ) and Praxis, including routing and fallback mechanisms.

    Apply now 


    * This salary range is an estimation made by beBee
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