Help Desk Support - Dubai, United Arab Emirates - BigData Technology Solutions
Description
Job Description:
- Service Desk Agent will have multilingual capabilities of English, Hindi and Malayalam
- Log all activities, All incidents and requests to be tracked for successful resolution and closure.
- Coordination for delivery & collection of hardware units and perform necessary documentation
- Keeping track of all hardware inventory with record of all transactional activities. Using Hardware inventory management system with access for online/live tracking of assets.
- Provision of daily, weekly, monthly & yearly reports for the TT's along with the hardware availability
- Managing the enrolled devices over MDM servers (Troubleshooting & administration)
- Managing the enrolled devices using Teamviewer remote support tool.
- Perform activities like call logging, prioritizing in the ITSM tool
- Resolve the calls either through telephone or by taking remote control (through Team Viewer) to increase the FCR.
- Unresolved tickets to be escalated to the Field engineers.
- Follow up with the Field engineers for incident closure.
- Perform inventory management
- Act as SPOC for the new device collection and delivery
- The Helpdesk agents should be open to work in shifts covering 13x7 window between 10 AM 11 PM
Job Type:
Contract
Contract length: 24 months
Pay:
AED3, AED3,250.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you join immediately ?
- Are you open to work in shifts covering 13x7 window between 10 AM 11 PM
Language:
- malayalam, hindi, english (required)
Application Deadline: 14/04/2023
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