Guest Relation Manager - Dubai, United Arab Emirates - JUNS
1 week ago
Description
Job Title:
Guest Relation Manager
Location:
Dubai
Only Female from Russia or Western Countries
Resposnsibilities:
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests' requirements and inquires
- Actively listen and resolve guests' complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to Appraise team's performance and produce reports
- Examine activities logbook, assign tasks appropriately and implement control schedule daily
Requirements:
- Proven working experience as guest relations manager
- Hands on experience with guest relationship management.
- Working experience in hospitality
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Ability to work flexible hours
- Highly responsible and reliable with a professional presentation
Education:
- BS degree in hospitality management, business administration or related field
Job Type:
Contract
Salary:
AED8, AED10,000.00 per month
Experience:
Guest Relation: 3 years (preferred)
Job Type:
Contract
Salary:
AED8, AED10,000.00 per month
Experience:
Guest Relation Executive: 3 years (preferred)
Guest Relation Manager: 1 year (preferred)
More jobs from JUNS
-
Social Media Executive
Dubai, United Arab Emirates - 1 week ago