Parts and Service Sales Representative - Dubai, United Arab Emirates - AL Rostamani Group LLC

Description

Handles Parts and service sales to fleet customers Take ownership of customer parts & service issues and follow-up through closure of issues Visit Customer jobsite shop or maintenance facilities to observe and develop an awareness of the potential parts or service needs and record information into computer database (CRM) Become familiar with Customer machines & applications Respond to all Customer request courteously and professionally in a timely and responsive manner Maintains a prospecting system to ensure additional business and contribute to the achievement of sales targets Raise invoices / sales slips / obtain credit authorization to ensure timely closure of the sales deal Advise management of loss sales / parts non-availability for management to take appropriate action Handle return spare parts as per policy Generate orders and upload on OEM portals based on parts movement to ensure parts availability required to maintain maximum service level Analyze the exception reports on critical stocks, lost sales, excess stocks etc.

and take corrective action where necessary to improve parts availability and minimize stock obsolescence Create article master data as and when required to ensure correct data on the system Track shipments and coordinate with logistics for parts consignment to ensure stocks are received on time Ensure the documentation / payment is in line as required by the principals to avoid delays in shipment Ensures regulatory requirements are in line for the warehouse facility Comply with the company QMS requirements.