Receptionist/cashier - Dubai, United Arab Emirates - Jazz lounge spa

Jazz lounge spa
Jazz lounge spa
Verified Company
Dubai, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Duties and Responsibilities:

  • Be on time for shift and maintain consistent, regular attendance record
  • Properly open and close spa each day according to Standard Operating Procedures.
  • Accurately book, change and cancel spa appointments.
  • Acknowledge and greet everyone who enters and leaves the spa.
  • Ensure that the checkin, checkout and payment process is handled in accordance with company policy
  • Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
  • Operate phone system accurately and efficiently.
  • Actively promote the spa, treatments, services, sessions and retail, as well as promotions and/or discounts available.
  • Handle guests' questions and concerns promptly, professionally and courteously.
  • Maintain complete confidentiality in all guest matters in accordance with company policy;
  • Maintain a clean; safe, fully stocked and well organized work area.
  • Ensure adequate stock of supplies and equipment; inform management when stock is low.
  • Must be able to work without constant direct supervision and remain at assigned post for
- extended periods of time.

  • Maintain a positive attitude and contribute toward a quality work environment.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Experience Requirements:

  • Minimum of 2 years of experience as a Front Desk personnel or as Customer Service representative with proven sales
  • Minimum of 2 years of employment within a Hotel environment or Spa
  • Familiarity with Spa Booking Software such as Zenoti, Fresha, Spasoft etc.

Salary:
AED3, AED5,000.00 per month


Experience:


  • Beauty industry: 2 years (preferred)

Language:


  • Arabic (required)
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