Hostess - Dubai, United Arab Emirates - RAFFLES
Description
Company Description
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style.
Job Description:
PURPOSE OF POSITION
To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
KEY ROLES & RESPONSIBILITIES
- Provide a warm and friendly welcome, leading guests and seating them at their table
- Take telephone bookings and maintain a clear and organized reservations book
- Assist in the setup of tables and displays
- Maintain and update guest database
- To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager
- To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards
- To make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests, for the buffet
- To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner
- To support the service team during times of need/crunch in service in the following areas, but not limited to: section holding, coffee station, back area and mis en place etc.
- Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
- Maintain good working relationship with own colleagues, and all other departments
- Correct preparation of all necessary operational material in the back office
- Learn safety, sanitation and hygiene policies
- Present check to guests and perform cashiering function if needed
- Effectively control guest flow in the restaurant ensuring maximum turnover
- Assist in carrying out quarterly, biyearly, yearly inventory of operating equipment
- Train waitstaff and bus staff in hostess standards
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed
Qualifications:
PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English
- Wellpresented and professionally groomed at all times
- Strong interpersonal skills and able to establish a good rapport with guests
- Possess full knowledge of restaurant's seating/table plan
- Computer knowledge (Microsoft Excel, Word, PowerPoint)
- Eagerness to learn and share knowledge with the Team
QUALIFICATIONS
- Secondary education
EXPERIENCE
- 1 year Hotel experience in F&B or other related industries with transferable skills
- Previous public contact and/or cashiering experience
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
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