Customer Service Agent - Dubai, United Arab Emirates - Deluxe Holiday Homes

    Deluxe Holiday Homes
    Deluxe Holiday Homes Dubai, United Arab Emirates

    1 week ago

    Default job background
    Full time
    Description
    Deluxe Holiday Homes is seeking a Customer Service Agent to join our Guest Relations department. As a Customer Service Agent, you will play a vital role in ensuring our guests have an exceptional experience during their stay

    Job Responsibilities

    • Answer to, record, forward and address all guest inquires (complains, requests, questions);
    • Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved;
    • Call, email, message to upcoming guests to (a) have pre-arrival form submitted, obtain documents, process documents, register with community and complete DTCM registration, etc;
    • Answer to guest inquires via OTA channels such as , AirBNB, etc;
    • Follow up with guests to receive documents/information prior to their arrival;
    • Process and improve the documents (such as crop the image, upload into the systems, etc);
    • Record guests' information and documents in internal PMS and DET systems;
    • Send email to community / register guests prior their arrival with the building;
    • Constantly coordinate with team members to have issues solved;
    • Work with issue escalation and provide reports as required by management;
    • Conduct any other tasks as assigned by management.

    Benefits:

    • Market-competitive salary based on your impact and performance;
    • 30 days of annual leave;
    • Visa and permits;
    • Health insurance;
    • An engaged team that works together to deliver without politics.

    Requirements:

    • Currently present in UAE;
    • Ability to work on shift-basis from the office;
    • Previous experience as coordinator;
    • Customer service / hospitality / call center experience;
    • Strong computer administrative skills;
    • Experience in holiday homes field is a plus;
    • Fluent written and verbal English skills;
    • Detail oriented and organized;

    The ideal candidate should have experience in hospitality, customer service, call center with strong computer knowledge, admin and communication skills.