Customer Success Coordinator - dubai - Damco Spain SL

    Damco Spain SL
    Damco Spain SL dubai

    1 week ago

    Description

    Are you our new Customer Success Coordinator in Dubai?As our new Customer Success Coordinator, we look at yourself ensuring seamless client experiences by managing training bookings, supporting sales efforts, and strengthening client relationships.

    This position focuses on assisting with sales support, coordinating with internal teams, and ensuring smooth execution of training services to drive customer satisfaction and business growth.


    Key ResponsibilitiesManage training bookings:
    Oversee the scheduling of trainings from sales deals, ensuring smooth delivery and alignment with client inside sales efforts: Handle inbound inquiries, follow up on leads, and proactively engage with small and direct accounts to drive additional business

    Develop existing client relationships:
    Identify opportunities to strengthen partnerships with current clients by understanding their needs and recommending suitable training solutions

    Assist with sales support:
    Work closely with the sales team to provide administrative support and manage client customer satisfaction: Serve as the main point of contact for small and direct accounts, addressing inquiries, resolving issues, and ensuring a high level of service

    Coordinate with internal teams:
    Liaise with sales, training delivery, BSS and operations teams to ensure seamless execution of training services

    Upsell and cross-sell training solutions:
    Proactively identify opportunities to offer additional Maersk Training services that align with customer needs

    Maintain ADM:
    Maintain communication logs with customers and the ADM (Administrate)

    Booking System:
    Keep accurate records of client interactions, sales opportunities and training bookings and event scheduling to ensure transparency, efficiency and accuracy in YTD Revenue

    Attend internal meetings and training:
    Stay informed about new offerings, company updates, and best practices to enhance customer interactions

    Attend Customer Meetings:

    Engaging with clients to understand their needs, discuss solutions, and build strong Administration: Maintenance of the Office Premises, IT point of contact, Logistics coordination, In-House Courses Management, Miscellaneous Projects, VR Demonstrations, Simulator Demonstration, Lunch Orders.

    We are looking forWe are looking for a person with a Bachelor/Master's Degree or similar. You may be newly educated but professional experience will be an advantage especially Sales and Business Development. The key point is that you are highly motivated to achieve results and ensure customer retention.

    We anticipate that you have an appropriate level of hands‑on experience and generally the following qualifications:

    Must be highly self‑driven and result orientedMust have excellent communication skillsExperience working in Window Office packageService minded with a high driveA structured way of working, showing attention to detailFluent in English both verbally and in writingMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

    Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

    We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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