Service Manager - Dubai, United Arab Emirates - D Luxe Car Care

D Luxe Car Care

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Roles & Responsibilities of the Service Manager:

Ensuring the successful and effective management of the operations of D Luxe Lube, along with managing the needs of the stakeholders.

The Service Manager is expected to manage customer relations & pricing, space efficiently, employee requirements and monitor SOP process.

To ensure that a safe and healthy work environment (HSE, DCD, Dubai Municipality) standards are always maintained on the Workshop site.

Reporting Channel: Service Manager reports to the General Manager.
Interacts with the customers to understand their needs and provide accurate pricing and lead times for delivery. Working together with the Floor Manager.
Provide daily reports on manpower overruns or shortfalls.
Meeting the customers and making the 40points check report to present upsell opportunities to the customer.
Implementation of the SOP process and overseeing it is being followed.
Design, manage and improve tactical and operational objectives.
Review job work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
Ensure all operations within Lube are carried on in an appropriate, costeffective way in line with the vision and mission of the brand.
Effective management of stakeholder communication and needs.
Improve operational management systems, processes and implement best practices in the industry.
Improve profitability of the operations through strategies covering pricing strategies, cost efficiencies, marketing, enhanced customer experience and improved footfall.
Timely identification, assessment and evaluation of risks to the Lube operations and proposing recommendations for risk treatment.
Oversee staff efficiency and ensure quality control after completion of work on customer vehicle.
Review customers service orders and inspect the quality of a technician repairs before the release of vehicles (Quality Assurance)
Support the organization's processes remain legally compliant.
Manage budgets and forecasts for Lube operations.
Implement controls to monitor the quality assurance objectives.
Implement and monitor service KPIs.
Implement innovative ways to enhance quality of customer service and satisfaction.
Identify and propose training needs of staff.
Troubleshoot and resolve customer concerns.
Problem-Solve and resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.
Support the group Finance & HR function with documentation requirements and reporting requirements.
Provide constructive feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance, disciplinary actions (working together with Floor Manager)
Review and escalate incident report to GM and propose appropriate solutions.
Mentoring and training staff.
Must have experience in the Car Care Field
Arabic Speaker is an added advantage