Custome Relations Coordinator - Dubai

Job summary

As a Customer Relations Coordinator you are responsible in processing the sales orders efficiently, assisting the sales managers in communicating with the customers regarding the status of their orders, and arranging cost-effective and efficient transportation services.

Responsibilities

• Maintaining assigned customer accounts and providing ongoing customer support from recording to fulfillment of Customers' Sales Orders
• Processing, verifying, and posting Invoices and Delivery Notes/ Packing List
• Working with Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.
• Generating and managing reports presented to Customer Relations Manager
• Integrating suitable technology solutions to optimize logistical services and communication channels
• Assessing customer needs and determining suitable modes of transportation that align with cost and timeframe expectations
• Addressing customer concerns and finding innovative solutions for complex logistical challenges
• Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents
• Developing and maintaining an effective carrier network and excellent customer relationships
• Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.
• Handling communications with clients and vendors via phone, email, and in-person
• Assisting with audits, fact checks, and resolving discrepancies

Job description