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- To be an ambassador of the hotel, in and outside the work place.
- To always keep the working area clean and well maintained.
- To provide safe working environment using appropriate materials, equipments and supplies.
- To properly use the telephone etiquette as per Sofitel standards.
- To attend to all guests approaching the Fitness Centre with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
- To offer a warm welcome to all guests and ensure that they enjoy their stay.
- To personally greet and escort the guests rather than pointing out directions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To be aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- Implement Fitness programs & assessment procedures.
- To support the activities of the Fitness Centre Guest Service Officers.
- Participate in all trainings organized by Sofitel.
- To daily follow the checklists.
- To report any equipment malfunction to the Assistant Manager and follow up accordingly.
- To assist in maintaining the gymnasium area (floor, mirrors, fitness machines, etc. )
- To regularly check the tennis court area to assist guests and ensure its orderliness.
- To comply and reinforce the safety regulations and procedures of the hotel.
- Assisting clients in all aspects regarding their exercise regimen with complete information about the appropriate exercises, proper execution, health advice and nutrition.
- To continuously maintain and service all equipments related or assigned to the department, as specified in equipment manuals.
- To be flexible with working hours.
- To project a positive and motivated attitude.
- To be fully conversant with first aid.
- To oversea the operation when the supervisors are not present.
- To alert the Chief Security Officer/ Duty Manager/ Manager on Duty/Respective Department Head/ Hotel Manager/ General Manager in case of an emergency.
- To carry out any other reasonable duties as assigned by the Fitness Centre Supervisor and Assistant Manager.
Fitness, Recreation Instructor - Ras Al-Khaimah, United Arab Emirates - Sofitel Al Hamra Beach Resort (Opening December 2023)
Sofitel Al Hamra Beach Resort (Opening December 2023)
Ras Al-Khaimah, United Arab Emirates
1 week ago
Description
Job DescriptionDesired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality