Clinical Application Specialist- Physician - dubai - InterSystems

Description

The Application Specialistwill use their healthcare business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful standard and timely manner.

TheApplication Specialistwill become an expert in the Oncology/ Physician product resource for customers and will be expected to understand the customer process assess solution best fit and advise the customer how to best implement the standard solution as early as possible.

Advise the customer on driving maximum benefits from the solution whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly.

It is therefore essential that they keep up to date with new product developments as they become available through the normal product release cycle.

The Application Specialistmust be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

The Application Specialistwill act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology which will be modified from time to time as part of our ongoing culture of continuous improvement.

The Application Specialistwill undertake the following:

DiscoveryReview proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionalityAnalyse customer processesIdentify gaps and possible solutionsRun Edition Proposed solution presentations with the customer.

LaunchRun Edition Customer Induction workshopsConsult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processesPropose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional EditionsProduce clear documentation (business requirements/maps solution design document validation scripts)Work with the customer to ensure early data collection information is gathered correctly and as per the scheduleLog any additional configuration through Edition change process and follow up with product team to close the configurationsSetupSet up customer site configurationCreate validation scripts for verifying agreed configurationParticipate in validating the configured system based on solution designParticipate in validating the migrated data to ensure it works with the solutionLog errors following the standard corporate procedureSupport customer validationTroubleshoot customer issues during implementation phasesFollowup on test fixes and work with the Project Manager/Product Team to implement fixDistinguish issues from change requests and log following standard corporate procedureDocument Handover Documentation for SupportAdoptionParticipate in Dry Run processPrepare Train the trainer materialConduct individual and group training product demonstrations and workshops as requiredTrain Customer Trainers on TrakCare functions as per customer solutionProvide onsite support to Customer GoLiveSustainLiaise with other InterSystems departments to resolve any remaining issuesComplete the support handover processOngoing responsibilitiesSupport colleagues and assist in spreading application knowledgeMaintain consistent and traceable documentation as requiredLearn new functionalities available on the TrakCare productEssentialExcellent communication skills and experience of conducting customer training workshops and/or presentationsExcellent consultative skills ability to articulate and communicate ideasExperience interacting directly with customers including clinicians and confidently delivering strong messagingAt least 3 years experience working in healthcare and a good understanding of administrative and/or clinical processesExperience implementing software solutionsExperience contributing to a multidisciplined teamExperience with writing functional documentsExperience of business process mappingKnowledge of Information SystemsProficiency in EnglishUniversity degreeinMedicineClinical specialtyMedicine/ MedicalExperience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businessesExperience with EMR systemsExposure to IT services in a customerfacing settingPrevious experience as an Application or Configuration SpecialistPrevious experience of change managementGood computer skillsExperience conducting software testingAbout InterSystemsInterSystems a creative data technology provider delivers a unified foundation for nextgeneration applications for healthcare finance manufacturing and supply chain customers in more than 80 countries.

Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways.

Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visitInterSystems.


Required Experience:
Unclear Seniority
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