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    Hostess - Dubai, United Arab Emirates - Accor

    Accor
    Accor Dubai, United Arab Emirates

    6 days ago

    Accor background
    Description
    • Check the reservation system andin-house guest information for the next mealperiod.
    • Notify the supervisor of any largegroup bookings or any reservations with special request, VIPetc..
    • Distribute reservations among all serversequally, informing them of all information necessary. Example,Birthdays, anniversaries, bill not to be taken to the table or anyother unusual requests.
    • All the reservationsare allocated as per the floor plan.
    • Alwaysanswer the phone politely using a friendly tone and beinginformative.
    • The telephone must be answered ona maximum of three rings.
    • If a customer has anyquestions, it is her responsibility to answer them accurately.Therefore, know your product and offerings.
    • Youmust have complete knowledge of all food and beverage menus: Theingredients; the preparation; how items are served and with what;know your prices; know the promotions, special eventsetc..
    • Understand the Server and runner tasks inthe outlet and provide assistance asrequired.
    • Have a fair idea about generalinformation around the city.
    • To be aware of allthe policies and procedures in the Hotel.
    • Otherduties as assigned

    Qualifications

    • Excellent communication skills inEnglish, both written and verbal.
    • Previouscustomer service experience required
    • It is notmandatory to have hotel experience, a stand alone restaurant roleas a Hostess is also welcomed toapply
    • Excellent communication andorganizational skills
    • Strong interpersonal andproblem-solving abilities
    • High level of energyand professional at all times
    • Excellentpersonal presentation andgrooming
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