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- Serve as the focal point for all information and communication on critical operational issues
- Dealing with merchant onboarding, payment queries, reporting, customer & merchant issues, etc.
- Support other departments to ensure successful business activities as a whole
- Should aim at being an expert regarding operations processes, procedures and policies for the given business vertical
- Managing and setting up projects for various processes on JIRA
- Ensure platforms and workflows are running smoothly and efficiently. Investigate malfunctioning issues, recommend fixes and coordinate with relevant teams to implement changes. Improve operational performance and efficiency on a continuous basis
- Update operational processes through SOPS, documentations and manuals
- Participation in ongoing projects around development of back end systems
- Setting up and maintaining Zendesk system for different support verticals
- Use strong problem-solving skills and a deep understanding of our systems to resolve queries with our customers in mind
- Support ad-hoc projects in addition to ordinary operational activities Disclaimer:
Operations Executive - Dubai, United Arab Emirates - Noon Dubai
Description
The job posting is outdated and position may be filledResponsibilities:
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