Guest Relation Manager - Dubai, United Arab Emirates - Jumeirah Restaurants LLC

Description

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
• Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests' requirements and inquires
• Actively listen and resolve guests' complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
• Coordinate and manage communication between guests and staff
• Promote all amenities, conveniences and programs offered
• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to Appraise team's performance and produce reports
• Examine activities logbook, assign tasks appropriately and implement control schedule daily

• Proven working experience as guest relations manager
• Hands on experience with guest relationship management.
• Working experience in hospitality
• Excellent problem resolution skills along with outstanding communication and active listening skills
• Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
• Excellent problem resolution skills along with outstanding communication and active listening skills
• Ability to work flexible hours
• Highly responsible and reliable with a professional presentation

• BS degree in hospitality management, business administration or related field