Salesforce Program Manager - Dubai, United Arab Emirates - Concentrix Catalyst

Description

Qualifications:
10+ years in information technology BA/BS degree, Professional Certification or equivalent PM experience.

5+ years of experience in roles involving customer support, customer experience, operations, product launches, data analysis and business process management Deep experience implementing and developing on Salesforce platforms 5+ years experience working within an Agile methodology 6+ years experience with program management using strategic, analytic and creative evaluation with a focus on problem solving customer experience pain points upstream Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into concise communication for solutions.

Hands on experience using Salesforce Service Cloud Experience building connections with cross-functional partners and team members through effective communication and collaboration Experience working in a global cross-functional environment across multiple time zones Ability to work with ambiguity, curious and creative individual Experience operating in development environments#J-18808-Ljbffr