Customer Service Representative - Dubai, United Arab Emirates - Dams Jone General Trading LLC

Description

We're looking for a Customer Service Representative who is passionate about helping others and providing excellent customer service.

This person will be responsible for handling customer inquiries and complaints, providing information about products and services, and promoting customer loyalty.

Customer Service Representative Duties:

• Agreement with customers, offering excellent customer support
• Maintain and exceed customer satisfaction
• Complete any technical troubleshooting and resolve complaints from customers
• Manage relationships with vendors
• Maintain accurate and up to date records of customer data and activities
• Assist customers in finding information
• Review and resolve queries from customers

Responsibilities:

• Answer inbound phone calls from sales leads, customers, and vendors
• Closeend sales where prospects become customers
• Assist customers with use of products and services
• Work with sales team members in lead generation, marketing, and closing activities
• Work with team to develop effective sales strategies
• Implement crosssell and upsell strategies for existing customers

Requirements And Skills:

• High school diploma or equivalent
• Ability to multitask in a fastpaced environment
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks, meet deadlines and be flexible with changing priorities

Job Types:
Full-time, Permanent


Salary:
AED2, AED3,000.00 per month


Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)