Technical Manager - Dubai, United Arab Emirates - Enstoa

Description

Who We Are

Enstoa is a global thought and practice leader in the digital transformation of managing construction and facilities for health care, natural resources, real estate, and public infrastructure.

According to the G20-backed Global Infrastructure Hub, the world needs $94 trillion spent on infrastructure by 2040. This demand with constraints like a labor crunch and increased regulatory requirements are creating massive challenges for company executives. These forces are inspiring many to take a fresh look at how the built environment is developed and operated.

Join Enstoa, make impact


Who You Are

What You'll Do

Responsibilities:

• Working Hours/ Days
  :Sunday
  Thursday, starting at
  3pm UAE.**:
• Manage the daily activities of a global team of technical PMIS resources
• Work closely with other customer operations team managers to share and coordinate resources, ensuring overall client coverage and satisfaction
• Be the primary customer liaison on a group of customers, and the backup customer liaison on all other customers
• Work with team members on quarterly/annual goals, providing guidance and mentoring to help them successfully achieve their short and longterm goals
• Ensure tickets are filled out properly and handled timely
• Provide reports and statistics to the VP, showing key KPIs and performance measurements
• Provide guidance and support to team members to meet and exceed KPIs and performance measures
• Help the team work on tickets as needed
• Escalating potential issues to the VP, providing clear history and suggested resolutions
• Perform other duties as required and assigned by the VP
• Bring your expertise, knowledge, and unique point of view and share it with your Enstoa team

Core Qualifications:

• 23 years' proven track record in managing a team of technical resources
• Phenomenal organizational, communication, presentation, and facilitation skills
• Strong multitasking and project management skills
• Proficient in Microsoft Office Suite
• Goaloriented, selfdirected and motivated, requiring very little oversight and direction
• Dynamic, positive personality, comfortable working in an ever changing, fluid environment, motivating and uplifting your team
• Bachelor's degree in business, technology, education or relevant field
• Proficiency in English, both spoken and written