Customer Experience Specialist Jobs In Dubai - Agoda

Description

Customer Experience Specialist Jobs In Dubai | AgodaFor More Top Organization Jobs Click HereDescription:If you are looking for a rewarding and exciting career in customer service, we want you We are currently looking to recruit seasoned Customer Experience Specialists for our Flights team to be based in our Seoul office.

This is a fantastic opportunity to coach and help develop a new customer service team supporting our Flights product.

If you can speak Korean, we would love to hear from youResponsibilities:

You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat)Professionally handle high volume of inquiries from clients and customersYou will be accountable for meeting individual (KPIs) and team goalsUnderstand and deliver business strategies and improve customer services through the execution of self-serviceContinuously identify work process improvementsAnalytical thinking and high problem-solving skillsStress tolerance and able to work in a pressured environmentWilling to support English customers if requiredWilling to work in shift rotationsAble to work on public holidays and weekends

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